FAQ

CUSTOM ORDERS

I do not usually make custom orders, but it is always worthwhile to ask.

Just drop me a line and I will be happy to answer your inquiries.

FABRIC POSSIBILITIES

If you find something you like but you prefer it made of a different fabric that you've seen on the website,
just drop me a line and I will check if it's possible.

SHIPPING & DELIVERY

Items are made to order and the processing time is 1-2 weeks.
I will do the best I can to finish the work as soon as possible.
Shipping is with a tracking number that will be sent to you once your order has been shipped.

RETURNS

If there are any issues please contact me and I will do the best I can.

TRACKING YOUR ORDER

Once your order has been shipped you will receive a tracking number from me via email.

100% SECURE ORDERING 

Payment on this website is 100% secured. 

If you have any hesitation please contact me and I will be happy to answer any questions you have.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply.

I am not responsible for delays due to customs.

PRIVACY POLICY

I use your details only for shipping and payment. 

I will never send you any emails or offers unless you specifically ask me to do so.

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


​Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We might contact you via email and website messages only for the purpose of shipping confirmation and questions regarding your order. We will use the email address you provided when you placed your order.

How do we use cookies and other tracking tools?

You can go to this link to check which cookies are used:
https://www.allaboutcookies.org/

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at fly.and.fit@gmail.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at fly.and.fit@gmail.com.